Common Questions
Helpful Information
Find clear information about ordering, delivery, medicines and privacy.
How do I place an order?
Browse the available medicines, choose the required item and follow the checkout steps to enter your delivery details and any prescription information requested. Review your order carefully before confirming it, including the product, quantity and delivery address.
Which payment methods are available and how is payment protected?
The payment methods available at checkout are shown before you confirm the order. Payments are handled using security measures designed to protect transaction information, so never share your security codes with anyone.
When will my order arrive, and can I track it?
Regular shipping starts from 10 business days, while priority shipping starts from 7 business days. Tracking details are provided after dispatch where tracking is available, allowing you to follow the parcel's progress.
What should I do if delivery is missed, delayed or sent to the wrong address?
If a delivery is missed, check the tracking information for the next step or collection option. If the address is wrong or the parcel is delayed, contact us through the Contact page with your order details so we can review it.
Is the packaging discreet and confidential?
Orders are sent in plain outer packaging without medicine details displayed on the outside. Order information is handled confidentially, and further information about personal data is available on the Privacy Policy page.
How can I check product quality and storage requirements?
Medicines are supplied through established channels and should arrive in original, sealed packaging with batch and expiry details where applicable. Check the package leaflet for storage requirements and keep the medicine away from children. If the packaging looks altered or the product appears unsuitable, do not use it and contact us through the Contact page.
How should I use my medicine safely?
Always follow your doctor's instructions and the package leaflet when taking or applying a medicine. Ask a doctor or pharmacist about the dose, possible side effects, interactions or any change that you are considering.
Where can I get help with a prescription or medical question?
For prescription requirements, suitability, doses or interactions, speak with your doctor or pharmacist. Prescription medicines should be used only as directed for the person they were prescribed for, and the package leaflet should be read before use.
Can I change or cancel an order after placing it?
Contact us through the Contact page as soon as possible with your order number and the requested change. We will check whether the order has been processed or dispatched, as changes or cancellations may not be possible afterwards.
How are returns, refunds and damaged parcels handled?
If a parcel arrives damaged, do not use the medicine and keep the packaging, then contact us with your order details and photographs if possible. Return and refund requests are reviewed in line with the Terms and Conditions.
How is my personal data used and protected?
We use the personal data needed to process orders, arrange delivery, provide support and meet applicable requirements. The Privacy Policy explains how information is handled, your rights and how to contact us about a privacy question.