Privacy Statement
About this policy
This Privacy Policy explains how personal data is used when you visit the website, place an order, make a payment, or contact the online pharmacy.
It applies to information collected through the website and through communications connected with your orders or enquiries.
Information we process
The type of personal data processed depends on how you use the service. It may include:
- your name and contact details;
- delivery and billing details;
- order details and information you provide about products or prescriptions;
- messages, questions and other communications you send;
- device, browser and website usage information; and
- payment-related transaction information received from the payment provider.
Cookies and website use
The website may use cookies and similar technologies to operate properly, remember preferences and understand how visitors use the website. Analytics information may be used to improve the website and its services.
You can control cookies through your browser settings. You can usually block, delete or limit cookies there, although blocking necessary cookies may affect how the website works. Your browser may also provide options to clear stored website data or use private browsing.
Order emails and optional messages
We send emails and other messages needed to process and support your order, such as order confirmations, delivery updates and responses to your enquiries. These service messages cannot be stopped while they are needed for your order or account.
We may also send optional messages about products, services or updates where permitted. You can stop these messages by using the unsubscribe instructions in the message or by contacting us through the Contact page.
Payments
Payments are handled by a payment provider. Information needed to complete and check a payment is shared with that provider, which processes the payment on our behalf.
The payment provider may process payment information under its own privacy terms. We receive payment-related information needed to confirm the transaction and manage the order.
How long we keep information
Personal data is kept only for as long as it is needed for orders, customer support, service administration, safety, resolving disputes and meeting record-keeping requirements.
When information is no longer needed, it is deleted or anonymised where appropriate. Some information may need to be kept for a longer period when there is a valid business or record-keeping reason.
Adults only
The service is intended for adults. Please do not use the service or provide personal data if you are under 18.
Your rights and how to contact us
You can contact us to ask for access to the personal data we hold about you, correction of inaccurate information, or deletion of information that is no longer needed. You can also object to certain uses of your data or withdraw consent where processing is based on consent.
To make a privacy request or ask a question about how your data is used, please use the Contact page. We may need to confirm your identity before completing a request and may explain if some information must be kept for a valid reason.